Account lifecycle and data requests

Deactivate or reactivate an account

Deactivating an account stops the person from using Stride. Their history is kept. Reactivating restores their access.

• A reason is required.
• You cannot change your own account, and you cannot deactivate your organization's last administrator.
• Deactivating or reactivating an Admin needs a Platform Superuser.
• For what happens to a person's connected AI assistants when their account changes, see How admins revoke access.

1. Open Users and select the person.
2. In Account lifecycle, choose Deactivate account. To restore someone, choose Reactivate account.
3. Enter a reason of 10 to 500 characters and confirm.
4. Check that the drawer now reads Deactivated account or Active account.

Export a person's data

• Any Admin can export data for anyone in their own organization, including other Admins.
• The file covers the person's profile details, survey answers and the results Stride derived from them, XP, BUX, and badge history, BYTE chats and settings, the messages they sent, the team conversations they belong to, notifications and personalization records, marketplace, wAIger, and reward activity, invitations, connected AI assistant records, privacy notice acknowledgements, and an audit trail.
• Messages that other people sent to the person are included as details only: who, when, and which conversation. The text of those messages is never included.

1. Open Users and select the person.
2. Choose Export data (JSON).
3. Save the file that downloads. It is a JSON copy of the personal data Stride holds about that person, for a data access request.

Erase a person's data

• Removed: the person's name, email, avatar, bio, and every message, BYTE conversation, and free-text survey answer they authored.
• Kept: their organizational role and history, and other people's records that refer to them, so shared history stays intact.
• You cannot erase your own account or your organization's last administrator. Erasing an Admin needs a Platform Superuser.

1. Open Users and select the person. The Right to erasure card shows whether they are already erased.
2. Choose Erase user data and read what the dialog says it removes and keeps.
3. Type ERASE in the confirmation box, then choose Erase user data.

Automatic erasure of deactivated accounts

Under Settings, then Privacy, then Retention, Deactivated account erasure sets how many days after deactivation Stride permanently erases the account, including profile, BYTE history, and survey answers. Enter 7 to 3650 days. Leave it blank to never erase automatically, which is the default.

• Automatic erasure cannot be undone once it runs.

Legal hold

Legal hold is a switch under Settings, then Privacy, then Retention. When it is on, Stride pauses all automatic data deletion for your organization, including messaging. Use it only when you are legally required to preserve records.

• Legal hold does not stop new data from being collected.
• Turning it off lets automatic deletion resume under your retention settings.
• A single person's export or erasure is handled separately from legal hold.